🛒 Code of Conduct – iMagen AB

1. Purpose

This Code of Conduct expresses our values and the responsibility we have towards customers, employees, suppliers, and society. The code serves as a guide for how we act in our daily work within e-commerce—with integrity, respect, and sustainability.

2. Our Core Principles

We stand for:

  • Honesty and transparency in all business relationships

  • Respect for human rights

  • Environmental responsibility

  • Safe and fair working conditions

  • Always adhering to laws and regulations

3. Our Values

  • Customer Focus – We prioritize the customer’s needs and security

  • Responsibility – We comply with laws and take responsibility for our impact

  • Trust – We are transparent, honest, and keep our promises

  • Innovation – We simplify, improve, and adapt

4. Ethics and Business Behaviour

  • We do not accept bribery, corruption, or undue influence.

  • We compete fairly and follow all applicable competition and marketing laws.

  • We protect confidential information, including customer data.

5. Customer Interaction & Marketing

  • We communicate clearly, honestly, and without misleading marketing.

  • We respect customers’ privacy and handle their data in accordance with GDPR.

6. Payment & Data Protection

  • We collaborate with reputable payment solutions (e.g., Qliro) for secure transaction handling.

  • We protect customer data with high IT security, SSL, and access controls.

  • All processing of personal data is in line with our privacy policy and GDPR.

7. Environment and Sustainability

  • We strive to reduce our environmental impact.

  • We follow relevant environmental laws and encourage reuse, recycling, and energy efficiency.

  • We aim for eco-friendly shipping options.

  • We prioritize suppliers who work with environmental considerations.

  • We reduce plastic use and choose recyclable packaging where possible.

8. Supplier Responsibility

We expect our suppliers to:

  • Respect human rights

  • Follow labor laws

  • Produce goods without child or forced labor

  • Actively work with quality, safety, and sustainability

9. Internal Culture

  • We create an inclusive, safe, and respectful work environment.

  • We follow legal regulations on working hours, wages, and leave.

  • Discrimination, harassment, or bullying is not tolerated.

  • All employees are encouraged to act responsibly and suggest improvements.

  • Child labor, forced labor, or harassment is not tolerated.

10. Whistleblowing and Monitoring

Suspect a breach of the code? Report it internally or anonymously. We protect whistleblowers and take all reports seriously. Regular monitoring ensures compliance.

11. Compliance and Monitoring

We regularly monitor adherence to the Code of Conduct and reserve the right to terminate collaborations in case of serious breaches of the code.