{"id":845,"date":"2019-09-04T14:39:29","date_gmt":"2019-09-04T12:39:29","guid":{"rendered":"https:\/\/imagenab.wpengine.com\/terms-and-conditions\/"},"modified":"2025-05-31T22:13:32","modified_gmt":"2025-05-31T20:13:32","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/imagen.se\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"  <div id=\"page-header-90700745\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\" >\n            <div class=\"title-content flex-col flex-left text-left medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-90700745 .title-bg {\n  background-position: 57% 60%;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<div class=\"row\"  id=\"row-1268055156\">\n\n\n\t<div id=\"col-1946647217\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><strong>Purchase Terms \u2013 iMagen AB Website (www.imagen.se)<\/strong><br \/><em>Applicable within the EU<\/em><br \/><em>Last updated: May 30, 2025<\/em><\/p>\n<ol>\n<li><strong> General<\/strong><\/li>\n<\/ol>\n<p>These purchase terms apply when you, as a consumer, make a purchase through our website. By completing a purchase, you accept our terms and our privacy policy. We also reserve the right to correct any typographical or printing errors on the website, in advertisements, and other media.<\/p>\n<p><strong>Company Information:<\/strong><br \/>iMagen AB<br \/>Organization Number: 556809-5284<br \/>Email: info@imagen.se<br \/>Address: Lau Liffride 129, SE-62362 Ljugarn<br \/>Phone: +(46) 0498 652700<\/p>\n<ol start=\"2\">\n<li><strong> Prices and VAT<\/strong><\/li>\n<\/ol>\n<p>All prices are stated in Swedish Krona (SEK) and include VAT. We reserve the right to adjust prices due to changes in VAT, exchange rates, or supplier prices.<\/p>\n<ol start=\"3\">\n<li><strong> Payment via Qliro<\/strong><\/li>\n<\/ol>\n<p>We offer secure payment through Qliro AB, which provides:<\/p>\n<ul>\n<li>Invoice (Sweden, Finland, Denmark)<\/li>\n<li>Card payment<\/li>\n<li>Direct bank transfer<\/li>\n<\/ul>\n<p>By choosing Swish, the payment recipient will be listed as Q*iMagen.se, indicating that Qliro handles the payment on behalf of iMagen.se.<\/p>\n<p>For Qliro&#8217;s general terms, please visit: <a href=\"https:\/\/www.qliro.com\/sv-se\/villkor\">https:\/\/www.qliro.com\/sv-se\/villkor<\/a><\/p>\n<p>\u00a0<\/p>\n<ol start=\"4\">\n<li><strong> Delivery<\/strong><\/li>\n<\/ol>\n<p><strong>Delivery Time:<\/strong> 1\u20135 business days.<br \/>Please note that items are shipped from Gotland, which may result in additional delivery time. We typically deliver via PostNord. Other shipping carriers can be arranged upon customer request at an additional cost. Shipping fees are displayed at checkout before confirming the purchase.<\/p>\n<ul>\n<li>Free shipping within Sweden.<\/li>\n<li>100 SEK shipping fee within the EU.<\/li>\n<\/ul>\n<ol start=\"5\">\n<li><strong> Right of Withdrawal and Returns<\/strong><\/li>\n<\/ol>\n<p>As a private consumer, you generally have the right to cancel a purchase within 14 calendar days from receipt, according to the Distance and Off-Premises Contracts Act (2005:59). However, this right does not apply to products that cannot be returned due to their nature. Since Xylaktas tablets are classified as dietary supplements and are food products, we cannot guarantee their purity and safety once opened. Therefore, the right of withdrawal does not apply to our products.<\/p>\n<p>If we introduce products where this exception does not apply, they will be listed below.<\/p>\n<ol start=\"6\">\n<li><strong> Complaints<\/strong><\/li>\n<\/ol>\n<p>Please contact us as soon as possible and include photos and your order number.<\/p>\n<ol start=\"7\">\n<li><strong> Refunds<\/strong><\/li>\n<\/ol>\n<p>Upon approval of a complaint, the amount will be refunded as agreed with the customer.<\/p>\n<ol start=\"8\">\n<li><strong> Uncollected Packages<\/strong><\/li>\n<\/ol>\n<p>For uncollected packages, we charge a fee of 100 SEK to cover shipping and handling costs.<\/p>\n<ol start=\"9\">\n<li><strong> Dispute Resolution<\/strong><\/li>\n<\/ol>\n<p>In case of a dispute, we follow decisions from:<\/p>\n<ul>\n<li>Sweden: The National Board for Consumer Disputes (ARN)<\/li>\n<li>Finland: The Consumer Disputes Board<\/li>\n<li>Denmark: The Consumer Complaints Board<\/li>\n<\/ul>\n<p>You can also use the EU&#8217;s online dispute resolution platform: <a href=\"https:\/\/ec.europa.eu\/odr\">https:\/\/ec.europa.eu\/odr<\/a><\/p>\n<ol start=\"10\">\n<li><strong> Force Majeure<\/strong><\/li>\n<\/ol>\n<p>In the event of unforeseen major events that hinder the company&#8217;s operations (such as war, natural disasters, labor disputes, government decisions, or similar circumstances that could not reasonably have been anticipated and for which iMagen AB is not responsible), both the company and the customer are released from their obligations under the purchase agreement.<\/p>\n<ol start=\"11\">\n<li><strong> Contact<\/strong><\/li>\n<\/ol>\n<p>If you have questions about our terms, please contact us:<\/p>\n<p>Email: info@imagen.se<br \/>Phone: +(46) 0498-652700<br \/>Address: Lau Liffride 129, SE-62362 Ljugarn<\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-845","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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