Purchase Terms – iMagen AB Website (www.imagen.se)
Applicable within the EU
Last updated: May 30, 2025
- General
These purchase terms apply when you, as a consumer, make a purchase through our website. By completing a purchase, you accept our terms and our privacy policy. We also reserve the right to correct any typographical or printing errors on the website, in advertisements, and other media.
Company Information:
iMagen AB
Organization Number: 556809-5284
Email: info@imagen.se
Address: Lau Liffride 129, SE-62362 Ljugarn
Phone: +(46) 0498 652700
- Prices and VAT
All prices are stated in Swedish Krona (SEK) and include VAT. We reserve the right to adjust prices due to changes in VAT, exchange rates, or supplier prices.
- Payment via Qliro
We offer secure payment through Qliro AB, which provides:
- Invoice (Sweden, Finland, Denmark)
- Card payment
- Direct bank transfer
By choosing Swish, the payment recipient will be listed as Q*iMagen.se, indicating that Qliro handles the payment on behalf of iMagen.se.
For Qliro’s general terms, please visit: https://www.qliro.com/sv-se/villkor
- Delivery
Delivery Time: 1–5 business days.
Please note that items are shipped from Gotland, which may result in additional delivery time. We typically deliver via PostNord. Other shipping carriers can be arranged upon customer request at an additional cost. Shipping fees are displayed at checkout before confirming the purchase.
- Free shipping within Sweden.
- 100 SEK shipping fee within the EU.
- Right of Withdrawal and Returns
As a private consumer, you generally have the right to cancel a purchase within 14 calendar days from receipt, according to the Distance and Off-Premises Contracts Act (2005:59). However, this right does not apply to products that cannot be returned due to their nature. Since Xylaktas tablets are classified as dietary supplements and are food products, we cannot guarantee their purity and safety once opened. Therefore, the right of withdrawal does not apply to our products.
If we introduce products where this exception does not apply, they will be listed below.
- Complaints
Please contact us as soon as possible and include photos and your order number.
- Refunds
Upon approval of a complaint, the amount will be refunded as agreed with the customer.
- Uncollected Packages
For uncollected packages, we charge a fee of 100 SEK to cover shipping and handling costs.
- Dispute Resolution
In case of a dispute, we follow decisions from:
- Sweden: The National Board for Consumer Disputes (ARN)
- Finland: The Consumer Disputes Board
- Denmark: The Consumer Complaints Board
You can also use the EU’s online dispute resolution platform: https://ec.europa.eu/odr
- Force Majeure
In the event of unforeseen major events that hinder the company’s operations (such as war, natural disasters, labor disputes, government decisions, or similar circumstances that could not reasonably have been anticipated and for which iMagen AB is not responsible), both the company and the customer are released from their obligations under the purchase agreement.
- Contact
If you have questions about our terms, please contact us:
Email: info@imagen.se
Phone: +(46) 0498-652700
Address: Lau Liffride 129, SE-62362 Ljugarn